INTRODUCTION
NETWORK prides itself on its quality and on the high standards it aims to achieve in all its educational programmes. To achieve these goals and maintain the quality for which it is renowned, it has adopted rules that not only protect the school environment, but also ensure that all of its students and staff are fairly treated.
None of these rules exist to make life difficult for anyone but rather to help the school function effectively.
Outlined below are the General Regulations. However, each campus may enforce certain regulations more specifically. You are strongly advised to read both these regulations and those on your campus noticeboard.
GENERAL REGULATIONS
- REGISTRATION
All full-time and part-time students, both foundation and short course students (IELTS, GMAT, GRE, TOEFL, ECDL, Computer Applications and other IT courses), are required to register at the beginning of their programme of study in each academic year.
To register one needs to see the Registrar at the school campus office.
The school announces the times and procedures for registration and a student may register outside these times only with special permission from the school Director.
The school considers all registrations provisional until full payment of the tuition fees for the academic year in progress has been made.
At the time of registration, all students are required to sign a statement stipulating that they will abide by the Charter and regulations of the school.
- FEES
Tuition fees are payable on demand. If a student does not pay or does not make satisfactory arrangements to pay his/her tuition fees for the academic year in progress, registration may be cancelled and/or the results of any examinations may be withheld.
A student is not permitted to register in any academic year if he/she is in debt to the school for a previous term. The school Director is informed in such cases and reserves the right to grant or refuse permission.
The School reserves the right to alter fees or make other charges without notice to contractual arrangements that are not binding. Fees are not refundable, except in exceptional circumstances and by special permission of the school Director.
- ADDRESS
At the time of registration, all students are required to state their permanent home address as well as their term-time correspondence address, if different. Any change to either address must be notified immediately to the Registrar.
- OFFICIAL COMMUNICATIONS
Official communications will be distributed to students during term-time via the school’s internal mail system. The messages will be distributed personally by the school Registrar using the method of distribution stipulated in each campus. Ask the campus registrar about the method that is adopted. In some cases, students may be required to sign in confirmation of having received their mail.
It is the responsibility of students to read their mail and act on it, if required, within two working days of having received their mail.
- NOTICES
Notices may not be posted on the Official School noticeboards without the permission of the Registrar. The Registrar has the authority to remove unauthorised notices or notices posted on other than officially designated notice boards. Students are responsible for acquainting themselves with the contents of all notices posted on official notice boards.
- ABSENCE
Absence from class entails a deduction of marks from class attendance. Depending on the number of absences, a student has marks deducted from his/her overall course mark.
If a student fails to attend classes through illness or other urgent and reasonable cause, he/she should ensure that the Registrar is notified as soon as possible, specifying the reason for his/her absence and stating whether it is likely to be prolonged. The Registrar will then complete an Absence Form and hand it to the student’s Tutor.
The Registrar may also contact the student’s guardian to confirm his/her absence. The school or the Registrar is not responsible for the consequences of such action.
The Registrar is not obliged to notify a student’s guardian of the student’s absence and cannot be held responsible for failing to do so.
In the case of illness that necessitates an absence of more than five days, the student must also provide a medical certificate. Such conditions of illness constitute “Medical conditions of absence”, namely conditions of absence that are documented by a Doctor’s note, and will not affect the assessment of the student, whether for one or more days. In situations where a student has taken a prolonged period of absence, namely for a period longer than two weeks, the Examination Board will decide on how such absence will affect the student.
The course Tutors in all subjects will keep a record of absences and if a student’s absences extend over a period equal to or greater than two consecutive weeks, the student may be withdrawn from the school by the school Director.
If a student exceeds the officially designated limit of absences for his/her course, he/she will have failed to satisfy the attendance conditions on the course and thus will automatically fail the course, due to too many absences.
The cumulative number of absences tolerated must not exceed a maximum of 10% of the total taught hours in each course.
A percentage of the absences is calculated and then is deducted from the class attendance mark. Any number of absences beyond the above stipulated 10% will automatically result in failure of the course. It will then be up to the Examination Board to decide whether the student will be permitted to repeat the course or not.
Students who are disciplined and asked to leave the school will be marked as absent and will not qualify for any type of consideration.
Absence from a class test, examination, or other form of assessment without a valid excuse will automatically result in a zero grade on that form of assessment and the student will have no opportunity to make up the mark. However, anyone present at the assessment will be given an opportunity to re-sit another form of assessment and will be able to make up his/her mark.
- GRADUATION
The awards of certificates of completion of courses within the school can be conferred on students either in person or in absentia.
Candidates who wish to receive their award in absentia shall submit a written application form to the Registrar one month prior to the completion of their programme. The application should state the reasons why the applicant cannot be present to receive his/her award. In such cases, he/she should state whether the award would be handed to a nominated proxy or would be posted. If the award is to be posted, the student should ask for an envelope from the Registrar and complete the address to which he/she wishes the results to be sent.
The preceding paragraph’s regulations shall not apply in cases of sudden illness or other emergency. The school Director has the authority to confer an award in absentia. In special circumstances,* such as serious illness, the Director may permit a candidate to defer graduation to a later date.
- STUDENT HEALTH
Any students with particular allergies or medical conditions, such as asthma or diabetes, among others, should report such conditions to the Registrar.
- LOST PROPERTY AND LOCKERS*
The school accepts no liability whatsoever for the loss of or damage to a student’s property left on the school premises howsoever such loss or damage may arise.
Students may be permitted to use locker facilities where such facilities are available. The school accepts no responsibility for the safekeeping of the property left therein.
Lost property is held for a short time in the Lost Property Box located at the registry. In addition, a record of it is made and kept at the school registry office.
- EXAMINABLE MATERIAL
For the purposes of this regulation, examinable material is defined as any material that is used by the school in the process of academic assessment of candidates for the courses that it runs. All examinable material is the property of the school. The school may, at its discretion, return certain items of examinable material to candidates.
- REPORTING ACCIDENTS
If you notice any problems with equipment or facilities, such as the need for routine maintenance, please inform your course Tutor. This is particularly important if the problem is liable to cause injury or accident to you and others.
If you are involved in an accident on campus, you must report the facts to the school office and complete an Accident Form.
- CAMPUS CARE
Students should bear in mind that the school is a shared community. You will be expected to show consideration for your fellow students by helping to keep the environment of the campus free from damage, litter and excessive noise.
- EVACUATION PROCEDURE
On hearing the school alarm, all students should follow the emergency signs and proceed in an orderly manner to the ground floor of the building. They should meet outside the front door where the Registrar will read out a list of the names of all the students who are present at the school on that day. Once or twice a year a drill will take place to check your readiness.
Under no circumstances should anyone use the elevator.
- SAFETY POLICY
The school has an approved Statement of School Safety that complies with Hellenic state legislation on Health & Safety.
- ENVIRONMENTAL POLICY
The school has made every effort to minimise waste. Care has been taken to ensure that all paper used in the school is recycled and that electrical equipment is deemed environmentally efficient. All students are made aware that every effort should be taken to ensure that there is no wastage. All electrical appliances should be switched off after use.
- GENERAL CONDUCT
If a student displays behaviour or commits actions that disrupt or impede the normal functioning of the school, or engages in conduct that is deemed otherwise unsatisfactory, the school may suspend, or at any time prohibit such a person’s participation in any further study or work, and may take any other disciplinary action as may be appropriate.
If a student fails to make satisfactory progress in his/her programme of study, the school may suspend, or at any time prohibit this student’s participation in further study.
All students must be punctual and consistent in their attendance as prescribed in their programme of study.
A student who causes damage to or incurs loss of any school property, or causes damage to the physical premises of the school, is required to make good such damage or loss to the satisfaction of the school.
A student whose behaviour interferes with the satisfactory conduct of instruction may be required by a member of the academic staff to withdraw from a lecture, seminar, laboratory class, tutorial, or any other class.
A student who disrupts any properly organised meeting in the school or who otherwise transgresses the bounds of lawful speech as stipulated in the school’s Code of Practice on the Freedom of Speech is liable to be subject to disciplinary action by the school.
A student who incites others to violence or to a breach of the peace or to racial hatred will be subject to disciplinary action by the school.
A student whose actions pose a genuine risk to the welfare, health, or safety of members of the school or the general public, will be subject to disciplinary action by the school.
A student who litters or creates excessive noise within the school premises or within the building that includes the school premises is liable to be subject to disciplinary action by the school.
A member of the school staff or a student who uses language that is demeaning to a fellow member of the school will be warned once. If the matter continues, he/she will be asked to leave the school premises. Such action in no way constitutes an infringement of the school’s Code of Practice on the Freedom of Speech.
The school permits any individual to use any language that is not deemed insulting, vulgar, or degrading. If, for whatever reason, a person finds the language used by an individual insulting, the former may ask the latter person to stop. If the latter person fails to do so, the former person has the right to initiate complaint procedures outlined below, which could result in disciplinary action.
The lawful freedom of speech is ensured for students and staff of the school and for visiting speakers and members of the public. The school’s Code of Practice on the Freedom of Speech applies equally to meetings, debates, speeches, talks, presentations or other activities organised by students or staff of the school, irrespective of whether they are held on school or external premises.
- SMOKING
Smoking is prohibited in all school lecture rooms. Each campus has designated smoking areas. The school will discipline students or tutors found smoking in areas such as the computer laboratories or classrooms, among others, which are not designated smoking areas.
- ILLEGAL SUBSTANCES
Students found to be under the influence of illegal substances, or in possession of illegal substances, will be expelled from the school. Students who attend lectures under the influence of alcohol will be asked to leave the school premises and their guardians will be informed. Thereof disciplinary action may take place that could result in expulsion from the school.
- FIELD TRIPS OR EXTERNAL SEMINARS
Students may be required to attend field trips or external seminars that form part of or supplement their study programmes. In such cases, the general code of conduct of the school applies. Students found acting in an inappropriate manner or disrupting this experience will be disciplined.
ACADEMIC REGULATIONS
- PROGRAMME OF STUDY
The rules and regulations that apply to your course will be given to you by your course tutor or can be obtained from the school Registrar. It is important that you read and understand these, as they will help you meet the academic requirements of your programme of study.
- EXAMINATION CONVENTIONS AND RULES
The marks awarded for each module are presented to the Board of Examiners for the school’s programme. This board sits on the Tuesday following the midterm or Final exams, and is responsible for the marks allocated to each student for the subjects he/she has attended.
Any information that is relevant to why a student should be granted special consideration* should be handed in to the Director of Studies before the examination board meeting.
It is up to an individual student to be aware of the correct date, time, and location of all examination sessions which he/she is required to attend. Timetables will be posted in advance on the school noticeboard.
Absence from an examination constitutes failure to comply with school policy and a mark of 0% is awarded for this component of a module. In such circumstances, if the Examination Board is in agreement and if the student has performed sufficiently strongly throughout the year, the Board may agree for the student to re-sit the examination. In such cases the maximum grade a student may be awarded for the re-sit is a Pass (40%).
A fee is charged for the re-sit examination if a student has failed to attend the first examination. No re-sit fee is charged for students who failed the examination.
If good cause is given for absence, such as illness documented by a medical doctor’s note, then a concession may be made to have a next schedule of an examination, which will be regarded as the first occurrence of the examination. Any such evidence should be handed to the Director of Studies. If there is no evidence of a good cause, the examination will be regarded as a second attempt.
No person except the student or an authorised member of the student’s family is permitted to collect exam results. Results will be handed to a student by the school Registrar or will be posted to the student’s home address in an envelope addressed to the student by the student him/herself. Results will not be faxed or transmitted over the telephone.
Examination rules will be posted on the noticeboard, and are as follows:
It is the candidates’ responsibility to know at what time, on what day and in which place their examination commences. It is also their responsibility to bring with them the necessary stationery and documents to complete the examination.
During an examination, all candidates are required to act in accordance with any instructions issued by the invigilators.
Students are advised to arrive at least fifteen minutes prior to the commencement of their examination.
Late arrivals: A student who is up to half an hour late, but not later, for an exam will be admitted. Those who are late will not be given extra time unless there is a written note of excuse for their delay, or the Tutor responsible for the exam deems otherwise. The reasons for such a decision will be accounted for in a report made by the invigilating Tutor and handed to the Examination Board.
In the final fifteen minutes of the examination, no one is permitted to leave the room for whatever reason, even if they have finished.
All students are permitted to bring with them into the examination a black pen, a pencil, an eraser or a correction fluid, a ruler, a general English, English-Greek, or Greek-English Dictionary and a scientific calculator (non-programmable) into the exam. If any of the above items are not permitted or if your examination requires anything further, your tutor will notify you. Students taking an English language exam are not permitted to bring dictionaries with them.
No Sharing. It is not permitted to share anything during the exam.
All students are reminded to write their name on each piece of examination paper handed in for assessment, including rough notes. It is advisable also to number the examination sheets if they are not already numbered.
Expulsion from the exam will take place in the case of any of the following actions:
Speaking out of place. If a student is caught speaking to another student during an examination, the offender will only be warned once. If the offender fails to comply, he/she will be withdrawn from the examination. The incident will be reported in writing to the Examination Board.
Plagiarism. If any candidate is seen reproducing the work of another student, the offender will be disciplined. If a candidate is caught sharing information with another student, they will both be disciplined.
If it is not clear who copied from whom, each student will be awarded half of the highest mark (e.g., 70% will be divided, giving each student equal share of the mark: 35% – 35%).
Assistance. No student will be allowed any help in solving any part of an examination beyond that given by the invigilator.
Literature. No books or other forms of literature such as handwritten notes, etc., are permitted into an examination room unless allowed by the examination rules.
If any of the above cases is reported, the matter will result in disciplinary action, which in turn can result in a student’s expulsion from the school. In each case, the invigilator will make a full report.
Breaks. If a student wishes to visit the bathroom or needs to leave the examination room temporarily for good reason, he/she may do so firstly if permission is granted. Students may do so one at a time and are not to speak to anyone outside the examination room. Smoking is strictly not permitted during an examination inside or outside the examination room. If a student breaks this rule, his/her examination will be terminated.
Special Requirements: A student with dyslexia or a disability falling under the category of special educational needs, who can provide a letter from his/her doctor justifying a special administration of an examination, should do so before the examination begins and will be catered for accordingly.
Coursework: All coursework, examinations and tests are the property of the school and will not be returned to the student. Nevertheless, a student is allowed to keep copies of coursework and classroom tests.
All examination papers or scratch paper is not allowed to be removed from the examination room. All sheets of paper for use in the examination will be officially marked papers handed to the students by the school (with the exception of the Art & Design course).
Students can request their examination paper to be remarked if they feel they have been graded unjustly. In such cases, they need to follow the Academic Appeal Procedure. In such circumstances, the highest mark will be awarded.
The school is allowed to send any coursework, tests, or examinations to any university for inspection or quality assurance.
Note: Special consideration* includes the following conditions:
Personal circumstances (such as medical or personal problems) which may have affected the student’s examination performance should be drawn to the attention of the Academic Advisor, who in turn will notify the examination board. Students should first inform and consult the Head of Academics, but if unable to do so they should contact the Foundation Programme Director directly. In case of illness or other medical problems, a medical certificate or doctor’s letter is normally required.
- RE-SIT POLICY
Students who fail an examination may be given the opportunity to re-sit it. Specific arrangements will be made with the Academic Head.
- ACADEMIC APPEALS
All students have the right of appeal against decisions of the board of Examiners. An appeal must be based on the following grounds:
Either that evidence proving the existence of good and reasonable cause, not previously submitted to the Board of Examiners, is available, or that the Board of Examiners has not properly carried out the approved procedures or has acted unreasonably, or that there is evidence of prejudice or bias or of inadequate assessment on the part of one or more of the Examiners.
A candidate who wishes to appeal against a Board of Examiners’ assessment decision must do so in writing to the school Director within one week of the issue of the examination results.
5 .CODE OF DISCIPLINE
A person who is found failing to abide by the procedures and rules of the school outlined in the Student Handbook* could face disciplinary action. However, it is important to know that disciplinary action in most cases will be a last resort.
During a disciplinary meeting both the school and the student facing disciplinary action are allowed to have a witness present in the disciplinary case. The school and the student are allowed to call upon anyone (including the student’s guardian) to be present at the deliberation.
In each case the outcome will be recorded in the students’ file, but in no way will it prejudice the academic position of the student, unless the student is asked to leave the school for part or all of their academic period at the school. If a student is banned from the school they will be marked absent and this will affect their overall mark in class participation.
The school cannot be blamed if due to its disciplinary action the student either fails a course of study or has exceeded the maximum hours of absence for that course.
The level of disciplinary action will be decided by the School Director and he may take any of or all the following courses of action:
- A verbal warning from the Academic Head
- A verbal warning from the School Director
- Absence from a tutor’s class on a single occasion or indefinitely, awaiting the outcome of a disciplinary board meeting
- A fine (damage to property)
- Ban from using a facility in the school for part or all of the period of attendance
- Ban from continuing to study at the school or
- Non award of a qualification certificate in case of a serious disciplinary offence.
A candidate who wishes to appeal against any disciplinary action must do so in writing to the school Director within one week of the action.
Note. The rules and regulations in the School Handbook may change from time to time therefore please review-updated versions of the regulations.
6.CODE OF PRACTICE- FREEDOM OF SPEECH
The school’s code of practice on Freedom of Speech is as follows:
As far as is reasonably practicable, freedom of speech is guaranteed for members, students, and employees of the school and for visiting lecturers. The use of the school’s premises is not denied on grounds connected with the beliefs, views, policy, or objections of an individual or a body.
- HARASSMENT POLICY
The school has a policy to deal with complaints on harassment from either students or staff in a sensitive manner. In all circumstances, the matter will remain in strict confidence. You are advised to follow the following procedures:
7.1. STAGE
- A letter should be sent to the Academic Head of the School within 5 working days outlining the Harassment complaint, giving full details of the matter, setting out why the complainant remains dissatisfied.
- Within 5 working days of its receipt, a letter of complaint will be acknowledged by the relevant Academic Head of the school or Director of the School, who will arrange to meet the student submitting the complaint and who will then personally investigate the matter.
- The Head of Department (or Director of the School, if appropriate) will advise the complainant of the outcome of the investigation in writing not later than 20 days after the receipt of the letter.
- It is expected that almost all complaints should be resolved at Stage I by following this procedure.
7.2. STAGE – FORMAL (HEAD OF SCHOOL)
If a complainant is dissatisfied with the Academic Head’s response and wishes to take the matter further, he/she should write to the Director of the School. If a harassment complaint is against the Director of the School Campus, the complaint should be addressed to another Director of the School. The letter should be sent within 5 working days of receipt of the response at Stage I of the complaint and should include the original grounds for the complaint, a copy of the responses to that complaint and a statement setting out why the complainant remains dissatisfied.
Receipt of the letter of complaint will usually be acknowledged within 5 working days by the Director of the School, who subject to being satisfied that the complainant has taken reasonable steps to follow the procedure set out in the above paragraphs, will review the matter. Although it is unlikely to be necessary at this stage, such review may include further interviews with any persons involved.
The Director of the School will advise the complainant of the outcome of the review in writing in no less than 20 days after receiving the letter.
The names of the Directors of the School are as follows:
Mr PETROS TSITSIRICOS Mr PANOS POLYCHRONIADIS
84 VAS. SOFIAS AVENUE 18 PAVLOU MELA STREET
ATHENS 11528, GREECE THESSALONIKI 54622, GREECE
- DISABILITY STATEMENT
The school aims to satisfy the needs of students with disabilities. No student would be subject to prejudice against such a condition. On the contrary, those students who warrant special care will be given the undivided attention of the school staff. Measures will be taken to make access to the school and its services accessible to people with such needs.
- STUDENT COMPLAINTS PROCEDURE
9.1 GENERAL
Whilst the school strives to achieve the highest standards in its provision of services, it recognises that there may be complaints relating to services or facilities provided by the school. It is important that students be assured that complaints will receive timely and appropriate attention within the resources available through an accessible, fair and straightforward procedure.
Students can expect to be treated with fairness and courtesy, and complaints to be dealt with confidentially as quickly as possible. In return, the school expects students to adopt a responsible attitude concerning all aspects of the complaints procedure.
This procedure enables students to know clearly how, where, when and to whom, complaints should be submitted.
Students can expect the school to deal with all legitimate complaints as quickly and as fairly as possible. If a complaint is upheld, then the school where and when possible will put things right and inform the complainant of the further action that is planned. Means of redress may include an oral or written apology, or an explanation and notice of remedial action taken. If a complaint is not upheld, the school will advise the complainant of the reason for its decision. If a complaint results in disciplinary action being taken against an individual, it is likely that the complainant will be required to produce evidence at any subsequent hearing.
9.2 SCOPE OF THE PROCEDURE
This procedure is designed for complaints about the provision of school services. Whilst there may be more than one complainant, all complainants must be able to show that they have been personally affected by the matter. The complaints procedure is to be followed when dealing with all matters affecting an individual because of services offered by the school. The school cannot be held responsible for advice given to a student on personal matters by any member of the school, nor is the school in position to endorse such action.
Based on the code of Practice on Free Speech, members of the school may voice their own opinions, over which the school has no control and for which is not responsible. The complaints procedure is in place to deal with all issues in the school, except with issues of personal harassment, where the individual should follow Stages II and III of the complaints procedure.
(i). TIME LIMITS.
The school is committed to dealing with all complaints as quickly as possible. The time limits set out in the procedure offer a general indication of time scales. However, it may not always be practical to adhere to a particular time scale, because of holidays or illness or other intervening causes, in which case complainants will be given a written progress report and an estimate of a revised time scale.
(ii). REPRESENTATION
Students have the right to be accompanied by a friend or representative (such as a representative of the Student Union) at any stage in the procedure. The friend or representative may speak on the complainant’s behalf.
Any person against whom a complaint has been made has the right to be supplied with a copy of the complaint and has the right to be represented or accompanied by a friend or representative in any related investigation.
(iii). PROCEDURE
STAGE I – INFORMAL (PERSONAL TUTOR)
Wherever possible, a complaint will be dealt with informally and as closely as possible to the physical point and time at which it has arisen. The complaint should therefore be made initially to the member of staff who seems best able to deal with it there and then. This will provide staff with an early opportunity to address the complaint and take appropriate action. If there is any doubt as to whom the complaint should be referred, students should contact their Course Tutor, or the Academic Head.
The complaint shall be made by the same person claiming injury either orally or in writing as soon as possible or within a reasonable time after the situation that gave rise to it. Students may wish to consult their Personal Tutor at this or at subsequent stages of the procedure, particularly if the complaint is of an especially complex nature.
If after having sought advice it is apparent that the complaint is of a general nature, it may be more appropriate for the matter to be taken up by the student’s Personal Tutor, whereas any issues arising from the complaint to be dealt with by the relevant school body.
The member of staff to whom the complaint is referred will attempt to resolve the complaint informally and in doing so may seek further clarification about the circumstances relating to the complaint either from the complainant or from other individuals bearing relevance to the complaint. Students must give full and prompt assistance in this regard to the member of staff. The member of staff investigating the complaint will advise the complainant of the outcome of the investigation as soon as possible and this will usually be within 5 working days.
STAGE II – SEMI FORMAL (ACADEMIC HEAD)
- If a complainant is dissatisfied with the relevant member of staff’s response and wishes to take the matter further, then he/she should write to or arrange to see in person the Academic Head. If the complaint relates to a matter that is the responsibility of a Support Section, such as the Registry or the school office, the complaint should be taken up with the Director of the School. Additionally, if a complaint is of an exceptionally serious or sensitive nature it may be raised directly with the Director of the School.
- A letter will be sent within 5 working days of receipt of the response to the initial complaint and should outline the complaint, describe the informal steps already taken together with full details of the response received and include a statement setting out why the complainant remains dissatisfied.
- Receipt of the letter of complaint will be acknowledged within 5 working days by the relevant Head of Department or Director of the School. If they are satisfied that reasonable steps have been taken in following the procedure set out in paragraph 3(i) above, they will specify a person independent of the source of the complaint to carry out an investigation. This investigation may include personal interviews with any person involved in the matter.
- The Head of Department (or Director of the School, if appropriate) will inform in writing the complainant of the outcome of the investigation no later than 20 days after receiving the letter.
- It is expected that almost all complaints should be capable of resolution at Stage II by following this procedure.
STAGE III – FORMAL (HEAD OF SCHOOL)
If the complainant is dissatisfied with the response from the Academic Head of the school and wishes to take the matter further, he/she should write to the Director of the School. If the complaint is against the Director of the School Campus, the complaint should be addressed to another Director of the School. The letter should be sent within 5 working days of receipt of the response to Stage II of the complaint and should include the original grounds for the complaint, a copy of the responses to the complaint and a statement setting out why the complainant remains dissatisfied.
Receipt of the letter of complaint will usually be acknowledged within 5 working days by the Director of the School, who subject to being satisfied that the complainant has taken reasonable steps to follow the procedure set out in the above paragraphs, will review the matter. Although it is unlikely to be necessary at this stage, such review may include further interviews with any persons involved.
The Director of the School will inform in writing the complainant of the outcome of the review in no less than 20 days after receiving the letter.
9.3 MONITORING
In order to facilitate monitoring of the volume and types of complaints, any member of staff receiving notification of a complaint under stages II – III of the above procedure shall advise the Registrar:
- that complaint has been received and provides brief details of the complaint, so that the registrar may record it
- whether or not the complaint was upheld
- If the complaint was upheld, action proposed by the School to put things right.
- If the complaint was not upheld, whether the student has been advised of the reasons for this decision.
The Registrar will compile a report summarising the volume and types of complaints. Any matters requiring further consideration and/or action shall be drawn up on an annual basis by the Academic Head. The appropriate School Committee shall review this report.
- Dyslexia Arrangements for the IELTS Examination
Students who hold an official document certifying their learning difficulty should submit it upon registration. This will ensure that they will be treated accordingly and receive the relevant support during assessment.
- DISCLOSURE OF STUDENT INFORMATION
The school has approved a policy relating to the disclosure of information about students. This policy states that information on the educational background of a student will not be shared with other educational establishments or commercial enterprises without prior approval by the student. The school will only be bound to disclosing information about a student as follows:
- To the universities selected by the student in the UCAS procedure
- To the universities that cooperate with the NETWORK Foundation Programme
- For the purpose of using marketing material for the school
12.SUPPORT FOR PERSONAL ISSUES
The school provides a counselling service to support students who are experiencing difficulties or personal problems.
13.SUMMARY
This document may only be altered with the General Consent of the Management and Staff on the NETWORK Educational programmes. If there is the need for any changes all parties presently studying / teaching or working within the school will be notified.
A grace period of one week may be granted from the date the school is notified before changes to the rules take effect. The Director of the School, though, may change or include a new rule that would take effect immediately
